FAQ

To change your favourite DQ® location, go to My DQ tab in the bottom navigation bar and tap on Edit My Profile. Your current favourite location will be listed at the top of the page. Tap on the blue Edit link to find and select your preferred location. 

To change your notification settings, go to My DQ in the bottom navigation bar and tap on Edit My Profile. Scroll down to the Notifications section and tap on the checkbox to select or deselect notifications. Then tap on the blue Save Profile button to save your change. 

You can add a new payment method to your account during checkout.  

If you wish to change your default payment method, go to My DQ in the bottom navigation bar and tap on Manage My Payments. Locate the payment method and tap on the three (3) dots. Lastly, tap on Select Make Default at the bottom of your screen. 

If you wish to delete a payment method, go to My DQ in the bottom navigation bar and tap on Manage My Payments. Locate the payment method and tap on the three (3) dots. Lastly, tap on Remove Payment Method link at the bottom of your screen. 

To reset your password, go to My DQ tab in the bottom navigation bar, tap on Change My Password and follow the instructions to set up a new password. When you’re ready, tap on the blue Save button to save your new password. 
 

Apple Account: 

If you are using Sign in with Apple and are seeing an error message of ‘Unable to get email’ or ‘Could not authenticate user’ try clearing your Apple ID settings.  

• Go to your iPhone settings 
• Select Apple ID accounts 
• Select Password & Security 
• Select Apps Using Your Apple ID 
• Select Dairy Queen 
• Select Stop Using Apple ID 
• Sign back into the DQ® App 

Facebook Account: 

If you are using Sign in with Facebook, please log into Facebook. You can also troubleshoot by using the Facebook Help Center  

We hate to see you go! If you need to cancel your account, go to My DQ in the main menu, tap on Edit My Profile, and at the bottom of the page tap on the blue Delete My Account link. You will be prompted to confirm you would like to delete your account—tap on Yes, Delete My Account. This will permanently delete your account and any data will be removed in the next seven (7) days. 

Deals can be viewed in the DQ® App when you sign into your account. After logging in, go to Deals in the bottom navigation bar. All active deals will be listed. Once you redeem a deal, it will be removed from the list. 

Deals can be used at participating locations

• You may redeem one (1) deal or reward per order. Deals expire 15 minutes after activation, so it’s recommended you wait to activate your deal until you are at checkout. 

• To use a deal when placing an order at a DQ restaurant, go to Deals in the bottom navigation bar, select the deal you would like to use and tap on the blue Redeem In Restaurant button.  

• To use a deal when placing an order through the app at participating locations, go to Deals in the bottom navigation bar, select the deal you would like to use, and tap on the blue Use In Mobile Order button. 

You may redeem one (1) deal or reward per order. 

Only active, valid deals will appear in the app. Once you redeem a deal it will automatically be removed from the app. You may need to refresh your app.  

Deals change every week for the most part. Keep an eye out for special Seasonal Deals throughout the year.  Make sure you are opted in to receiving emails, Push or SMS notifications to ensure you don’t miss out on special offer announcements!  

If you have followed the steps to transfer your account and it’s been more than 24 hours since you completed the process, please visit our contact us page to request assistance.

1. Open the Settings app on your iPhone. 
2. Tap on your name. 
3. Tap on Password & Security. 
4. Tap on Apps Using Apple ID. 
5. If Dairy Queen is listed then you can sign in to the DQ® App by tapping on the black Continue with Apple button on the app's Sign In page. 

1. First, sign in to your Facebook account. 
2. Tap on the down arrow icon in the top right of Facebook. 
3. Select Settings & Privacy, then tap on Settings. 
4. Select Apps and Websites in the left side menu. 
5. If Dairy Queen is listed, then you can sign in to the DQ® App by tapping on the blue Continue with Facebook button on the app's Sign In page. 

For more assistance in managing apps with Facebook, go to 

Manage Your Apps | Facebook Help Center 

We’ve made some major improvements to our DQ® App Experience! As of March 15, 2022, you will need to download the new app and Transfer your account. You can do this by tapping Transfer My Account on the homepage of the app and following the steps outlined using the information from your existing account. It is important to use the same account credentials you used to sign into the old app during the transfer.

You can simply delete the old app (red icon) from your device and continue using the new one (blue icon). 

When logging into the new app for the first time, all users will be required to transfer their account. You can do this by tapping Transfer My Account and following the simple steps using the information from your existing account.  

When you follow the steps to transfer your account, using the same email address, any DQ® Rewards Points will be automatically be transferred to your new account (this may take up to 24 hours). 

No, if you’ve already completed the steps to transfer your account, you can start using your account on the mobile app or DQ.ca to continue receiving deals and DQ® Rewards Points at participating locations.  

The new mobile app is not available in Quebec. If you are a Quebec resident and want to get the latest DQ news, promotions and offers to your inbox, you can sign up for the Blizzard Fan Club! 

To find a location that accepts mobile orders, go to the Order tab in the bottom navigation bar. Tap on Pickup From at the top of the screen. Tap on the address field below the map to search for an address, City & Province or Postal Code. Select an option from the search results to see a new list of locations where you can view mobile ordering enabled locations in the map or the list below.

To place an order from the DQ® App, go to the Order tab in the bottom navigation bar. Swipe up on the Menu link to bring up the menu categories. Now you can select and customize menu items. When you’ve completed your selections, tap on the red spoon in the bottom navigation bar to review your order. From here, you can edit your order details and tap on the blue Checkout button to submit your order. 

Depending on the options your favorite DQ® location offers, you may choose to pick up your order inside, curbside, or in the drive thru. You will select your pickup method before you submit your order on the Review Your Order page.  

Once you submit an order the restaurant immediately begins preparing it for you. Please call the DQ® location where the order was placed to cancel the order. You can find the store’s phone number on their location page in the app or on your order confirmation email. 

We’re here to help! If you have any issues with your order, the fastest way to get assistance is to call the store. You can find the store’s phone number on their location page in the app or on your order confirmation email. 

Points are valid for 365 days after the day they are earned. For example, if 20 points are earned on January 5, those 20 points will expire on January 4 of the following year and be removed from your account at that time. The points earned after that date will not be affected.  

Points are used on a first in, first out basis so when you redeem points for rewards, we will apply the oldest points to your reward redemption first. 

You can check your points activities on the Reward History page in the DQ® App by going to the Rewards tab in the bottom navigation bar, scrolling to the bottom of the page, and tapping on the blue Rewards History link. Here you can see your point earnings, point expirations, and reward redemptions.

If you don’t have your mobile device with you when visiting a participating location then you can still earn points on your order by providing the cashier your phone number and email address associated with your DQ® account.

If you already left the restaurant you may be able to earn points from your order if you still have your receipt. Within 30 days of purchase, go to the Contact Us page to send us a message. Please include the address of the store visited, the date and time of the transaction, and the subtotal. You will be required to submit your receipt to complete the request.

If you have followed the steps to transfer your account and it’s been more than 24 hours since you completed the process, please visit our contact us page to request assistance.

When you sign up through the DQ® App or on DQ.com, you are automatically enrolled as a member of DQ® Rewards. As a member, you earn 10 points for every $1 spent on a qualifying order at a participating DQ® location. Earned points can be redeemed for DQ® food or treats. You can track your points and available rewards by logging into the app and going to the Rewards tab in the bottom navigation bar. You can also quickly reference your available points at the top of the screen on the Order tab. 

Earning points is easy! Every time you place a qualifying order you earn points. Every $1 you spend earns you 10 points. Gift card purchases and discounted purchases are excluded.   

You can earn points at participating mobile ordering and rewards locations. To find a participating location in the app, go to Rewards in the bottom navigation bar. Scroll down to the bottom of the page and tap on the Find Participating Locations link.  

If your favourite location doesn’t currently support mobile ordering & rewards, you can still select it as your favourite location and if you are opted into email, Push & or SMS notifications we will let you know when it does.   

Points will automatically be earned on an order at a participating location when you: 

• Scan the barcode in your app at the register. You can find the barcode by tapping on the SCAN button in the upper right corner of your screen on either the Order tab or the Rewards tab. 
• Redeem a deal at the register.  
• Place an order through the DQ® App or DQ.ca while signed into your account.  

Yes, you can still earn points on your order by providing the cashier your phone number and email address associated with your DQ® account.  

It can take up to 24 hours for points to be added to your account. If after 24 hours you don’t see your points, try reloading your screen. If that doesn’t resolve the issue, please Contact Us

Once you’ve accrued enough points, you can redeem them for rewards. Go to Rewards in the bottom navigation bar to view your point balance and any available rewards.   

Reward Examples: 

• 200 Points: Free Small Vanilla or Dipped Cone 
• 250 Points: Free Small Shake or Freeze 

To use a reward when placing an order through the app, go to Rewards in the bottom navigation bar, select the reward you would like to use and tap on the blue Use In Mobile Order button. 

To use a reward when placing an order inside a restaurant, go to Rewards in the bottom navigation bar, select the reward you would like to use and scan the barcode using the scanner at the register.  

Alternatively, you can also view your unlocked rewards by tapping on the SCAN button in the upper right corner of your screen on either the Order tab or the Rewards tab. If you have unlocked rewards, there will be a number after the Scan To Redeem link at the top of the page indicating how many unlocked rewards you have available. Tap on Scan To Redeem to view your unlocked rewards. 

You may redeem one (1) reward or deal per order. 

To find a location that accepts mobile orders, go to the Order tab in the bottom navigation bar. Tap on Pickup From at the top of the screen. Tap on the address field below the map to search for an address, City & Province or Postal Code. Select an option from the search results to see a new list of locations where you can view mobile ordering enabled locations in the map or the list below.

When you follow the steps to transfer your account, using the same email address, any DQ® Rewards Points will be automatically be transferred to your new account (this may take up to 24 hours).