FAQ

How to use the app

Trying to Transfer to the New DQ® App? Here are some helpful troubleshooting tips:

 

We’ve made some major improvements to our DQ® App Experience! As of March 15, 2022, you will need to download the new app and transfer your account. You can do this by tapping Transfer My Account on the homepage of the app and following the steps outlined using the information from your existing account.

 

It is important to use the same account credentials you used to sign into the old app during the transfer.

 

If you are transferring your account for the first time:

    • Ensure you are using the email address and phone number associated with your existing account
    • Do not close out of your app when following the Transfer My Account process
    • Please allow 24 hours for all deals and any points associated with your account to populate

 

If you continue to have issues after having already updated:

    • Sign Out and Sign back into the app
    • Try deleting and reinstalling the app
          • That should restart the process for you and enable the app to update properly for you
          • Please allow 24 hours for all deals and any points associated with your account to populate

 

Issues with deals and rewards/checkout:

    • Ensure you have selected a favourite location
    • Ensure your device is set to Canada English