• Account
  • Deals

Account

  • How do I reset my password?

    When trying to log in, select "Forgot Password" on the login screen, enter the email address associated with your account and then select "Reset Password." An email with instructions of how to reset your password will be sent to the email you used to register your account.

  • How do I cancel my account?

    To cancel your account, please contact us.

  • I'm not getting push notifications or emails.

    To change your notification settings, tap on the top left icon with three horizontal lines in the app and select "Profile & Settings." From here you can follow the instructions to configure notifications.

Deals

  • Who can use mobile deals?

    Anyone who is logged into an account while using the DQ® mobile app can access and use mobile deals at participating locations. Users may redeem 1 mobile deal per transaction.

  • Where can I use mobile deals?

    Mobile deals can be used at all participating U.S. DQ® locations, except for locations in Texas.

  • How do I know if a deal is still valid or if I've already used it?

    Only active, valid deals will appear in your mobile app. If you've already used a deal, it will automatically be removed from your app.

  • How many mobile deals can I use at once?

    Users may redeem 1 mobile deal per transaction.

  • How often are deals refreshed? When will I receive new deals?

    New deals are added on Monday of each week. If you have push notifications enabled, you'll receive an message when the deals have been updated.

  • How do I use a deal for my in-store order?

    To use a deal for an in-restaurant order, visit the home dashboard of the app and view the 'Mobile Deals' section. Slide through the deal cards displayed and tap on the deal you'd like to use, then tap 'Redeem'. Select the location where you want to use your deal, and tap 'Use Deal.' Then, a unique number or barcode will appear on the deal card, which should be presented to your cashier when you order.

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