Last Update: June 16, 2020
A NOTE TO USERS OUTSIDE THE UNITED STATES
This App is for use with DQ® locations in the United States and Canada. If you are a non-U.S. based user of the App, by using the App and providing us with data, you acknowledge and agree that your personal information may be processed in the country in which it was collected, or it may be transferred to and processed in the United States or Canada, where laws regarding processing of personal information may be less stringent than the laws in your country. By providing your data, you agree to such transfer.
THE TYPES OF INFORMATION WE COLLECT
We collect information from you in various ways when you access or use the App, including the following:
(a) Personal Information You Provide to Us
We collect the information you voluntarily provide to us. For example:
- If you tell us where you are (e.g., by allowing your mobile device to send us your location or by entering your city, state/province or zip/postal code information), we may use that information to provide you with location-based information, such as the location of DQ® restaurants near you. If you do not want your mobile device to send us your location automatically, you can deactivate “location services” on your mobile device.
- Our App allows you to store preferences such as your location, recent orders and favorite menu items to make it more convenient for you to place additional orders in the future.
- When you order menu items from DQ® restaurants on our App, we will collect all information necessary to complete the transaction, including your name and payment information. We store this information on our servers to make it easier for you to place orders for DQ® menu items in the future.
- If you provide us feedback or contact us via email, we will collect your name and email address, as well as any other content included in the email, to send you a reply.
- We also collect other types of personal information that you provide to us voluntarily, such as any information requested or provided if you contact us via email regarding support for the App.
(b) Personal Information Collected Via Technology
We collect certain information from you automatically when you access and use our App as described below:
- Information Collected by our Servers. To make the App more useful to you, our servers (which may be hosted by a third party service provider) collect information about how you use the App. We use this information to analyze trends, administer the App, monitor for fraudulent activities and for the efficacy of our fraud management tools, and better tailor the App to our users’ needs.
- Mobile Services. We may collect information automatically from your mobile device. This information is generally used to help us deliver the most relevant information to you. Examples of information that may be collected and used include your geographic location, how you use the App, device ID, and information about the type of device you use. In addition, in the event our App crashes your mobile device, we will receive information about your mobile device model software version and device carrier, which helps us identify and fix bugs and otherwise improve performance of our App. This information is sent to us as aggregated information and is not combined or stored with information about any individual user.
- Third Party Analytics. We use third party service providers to help analyze how users use the App ("Analytics Companies"). These Analytics Companies collect information such as how users use the App. We use the information we get from these Analytics Companies on an aggregated basis to improve the App.
(c) Social Networking Services
The App may allow users to access social networking sites (each, an "SNS") to interact with and share their experiences with DQ® products and services with their friends. If you are not a registered user of the App, you can create an Account by clicking on "Sign Up" using Facebook or another SNS that we support, and then entering your login credentials for that SNS. In this case, we may receive information from the SNS to make it easier for you to create an Account on the App and show you relevant content from your Facebook and SNS friends. Any information that we collect from your Facebook or other SNS account may depend on the privacy settings you have with that SNS, so please consult each SNS’s privacy and data practices.
(d) Location Information.
If you have enabled location services on your phone and agree to the collection of your location when prompted by the App, we will collect your location information when you use the App; for example, to locate DQ® locations that are near you, or when you "check in" via the App. If you do not want this information collected by us, you may decline the collection of your location when prompted, or disable location services on your device.
HOW WE USE YOUR INFORMATION
(a) General Use
In general, we use your personal information to respond to your requests as submitted through the App, to provide you with services you request, or to aid us in serving you better. We use your personal information in the following ways to:
- facilitate the creation of and secure your Account on our network;
- identify you as a user in our system;
- improve the administration of our App;
- improve the quality of experience when you interact with our App;
- send you a welcome email to verify ownership of the email address provided when your Account was created;
- send you administrative email notifications, such as security or support and maintenance advisories;
- solicit your feedback; and
- send newsletters, surveys, offers, and other promotional materials related to our services and for other marketing purposes, if you have chosen to receive promotional emails, or as otherwise permitted or required by law.
(b) Creation of Anonymous Data
We may create anonymous information records from personal information by excluding information (such as your name) that makes the information personally identifiable to you. We may use this anonymous information to analyze request patterns and usage patterns so that we may enhance our products and services. We reserve the right to use and disclose anonymous information to third parties in our discretion.
DISCLOSURE OF YOUR PERSONAL DATA.
(a) Dairy Queen
When you order menu items on the App, we will transmit your order to the DQ® location designated by you, so that location can fulfill your order. That DQ® location may be independently owned and operated by a franchisee ("Franchisee"), who may use your personal information to directly market their products and services to you.
A CALIFORNIA RESIDENT WHO HAS PROVIDED PERSONAL DATA TO A BUSINESS WITH WHOM HE/SHE HAS ESTABLISHED A BUSINESS RELATIONSHIP FOR PERSONAL, FAMILY, OR HOUSEHOLD PURPOSES (A "CALIFORNIA CUSTOMER") MAY REQUEST INFORMATION ABOUT WHETHER THE BUSINESS HAS DISCLOSED PERSONAL INFORMATION TO ANY THIRD PARTIES FOR THE THIRD PARTIES’ DIRECT MARKETING PURPOSES. IN GENERAL, IF THE BUSINESS HAS MADE SUCH A DISCLOSURE OF PERSONAL DATA, UPON RECEIPT OF A REQUEST BY A CALIFORNIA CUSTOMER, THE BUSINESS IS REQUIRED TO PROVIDE A LIST OF ALL THIRD PARTIES TO WHOM PERSONAL DATA WAS DISCLOSED IN THE PRECEDING CALENDAR YEAR, AS WELL AS A LIST OF THE CATEGORIES OF PERSONAL DATA THAT WERE DISCLOSED. CALIFORNIA CUSTOMERS MAY REQUEST FURTHER INFORMATION ABOUT OUR COMPLIANCE WITH THIS LAW BY E-MAILING CACUSTOMER@OLO.COM. PLEASE NOTE THAT WE ARE REQUIRED TO RESPOND TO ONE REQUEST PER CALIFORNIA CUSTOMER EACH YEAR AND WE ARE NOT REQUIRED TO RESPOND TO REQUESTS MADE BY MEANS OTHER THAN THROUGH THIS E-MAIL ADDRESS.
(b) Third Party Service Providers
We may share your personal information with third party service providers to provide you with the services that we offer you through our App, to conduct quality assurance testing, to facilitate the creation of accounts, to process payments, to provide technical support, or to provide other services to Olo, ADQ, or DQC. Our service providers are required to maintain the adequate security of your personal information and undertake not to use it for any purposes other than fulfilling our service requirements.
(d) Corporate Restructuring
(e) Social Networking Sites
(f) Other Disclosures
A NOTE ABOUT CHILDREN
LINKS TO WEBSITES
We and our service providers take reasonable precautions to protect your personal information from unauthorized access, loss, misuse or alteration. We keep your personal information only as long as it is required and we destroy, delete or convert such information into an anonymous form when it is no longer required.
YOUR CHOICES REGARDING YOUR INFORMATION.
You have several choices regarding use of information on our Services.
(a) De-Linking SNS
If you decide at any time that you no longer want to have your SNS account (e.g., Facebook or Twitter) linked to your Account, please refer to the privacy settings of the SNS to determine how to adjust the permissions and manage the interactivity between the SNS and your Account or mobile device. If you do not want to use your SNS account to log in to your Account, you will need to log out of your Account after you have adjusted the permissions on your SNS account.
You can stop all collection of information by the App by uninstalling the App. You may use the standard uninstall processes as may be available as part of your mobile device or via the mobile application marketplace or network.
(c) Electronic Communications
- A CALIFORNIA RESIDENT WHO HAS PROVIDED PERSONAL DATA TO A BUSINESS WITH WHOM HE/SHE HAS ESTABLISHED A BUSINESS RELATIONSHIP FOR PERSONAL, FAMILY, OR HOUSEHOLD PURPOSES (A "CALIFORNIA CUSTOMER") MAY REQUEST INFORMATION ABOUT WHETHER THE BUSINESS HAS DISCLOSED PERSONAL INFORMATION TO ANY THIRD PARTIES FOR THE THIRD PARTIES’ DIRECT MARKETING PURPOSES. IN GENERAL, IF THE BUSINESS HAS MADE SUCH A DISCLOSURE OF PERSONAL DATA, UPON RECEIPT OF A REQUEST BY A CALIFORNIA CUSTOMER, THE BUSINESS IS REQUIRED TO PROVIDE A LIST OF ALL THIRD PARTIES TO WHOM PERSONAL DATA WAS DISCLOSED IN THE PRECEDING CALENDAR YEAR, AS WELL AS A LIST OF THE CATEGORIES OF PERSONAL DATA THAT WERE DISCLOSED. CALIFORNIA CUSTOMERS MAY REQUEST FURTHER INFORMATION ABOUT OUR COMPLIANCE WITH THIS LAW BY E-MAILING CACUSTOMER@OLO.COM. PLEASE NOTE THAT WE ARE REQUIRED TO RESPOND TO ONE REQUEST PER CALIFORNIA CUSTOMER EACH YEAR AND WE ARE NOT REQUIRED TO RESPOND TO REQUESTS MADE BY MEANS OTHER THAN THROUGH THIS E-MAIL ADDRESS.
- The California Consumer Privacy Act (CCPA) provides residents of California with rights around their personal information, including access, deletion, and opt-out rights. We give you more information about those rights below.
- Rights of California residents:
- Section 1798.100(a): California residents have the right to request that a business that collects their personal information disclose to that resident the categories and specific pieces of personal information the business has collected about them.
- Section 1798.105: California residents have the right to request that a business delete any personal information about that resident which the business has collected from them.
- Section 1798.110: California residents have the right to request that a business that collects personal information about that resident disclose to them the following:
- The categories of information it has collected about the resident.
- The categories of sources from which the personal information has been collected.
- The business or commercial purpose for collecting or selling personal information.
- The categories of third parties with whom the business shares personal information.
- The specific pieces of personal information collected about that consumer.
- Section 1798.115: California residents have the right to request that a business that sells the resident’s personal information, or that discloses it for a business purpose, disclose to that resident:
- The categories of personal information that the business has collected about the resident.
- The categories of personal information that the business sold about the resident and the categories of third parties to whom the personal information was sold, by category or categories of personal information for each category of third parties to whom the personal information was sold.
- The categories of personal information that the business disclosed about the resident for a business purpose.
- Section 1798.125: California residents have the right to not be discriminated against for exercising any of their rights under the CCPA.
- Method for submitting requests: To exercise any of your rights under this law, please follow this link and submit a request. When you submit a request, you will need to provide your name, email address, and details about your request. We’ll send a link to that email and ask you to click on that link to confirm that it’s your email address.
- More specific info about what we’ve collected in the last 12 months:
- With respect to Section 1798.110(c):
- We collect these categories of personal information:
- IDENTIFIERS. These identify you as a person, such as your name, postal address, email address, or IP address.
- COMMERCIAL INFORMATION. Purchasing history and other stuff like that.
- INTERNET OR OTHER ELECTRONIC NETWORK ACTIVITY INFORMATION. Data like browsing or search history.
- INFERENCES. This sounds a little vague, but basically it means that we may take all the information we have about you and make some inferences about your preferences (um, you’d much prefer that Blizzard® Treat flavor with the chocolate, amirite?).
- Categories of sources from which personal information is collected: We collect personal information from you directly, either when you give it to us, or automatically, when you interact with or fill out forms on our Websites.
- Business or commercial purposes for collecting or selling personal information: We collect information to fulfill orders, email you, inform our decisions about product and new restaurant development, and make our customer service better. You can find more information about why we collect this information above.
- Categories of third parties with whom personal information is shared: We share information within our family of companies, with our franchisees, and with vendors who provide data analytics services, data and communications management services, customer relations services, delivery and loyalty program services, and operating systems and platforms.
- Any California resident has a right to request the specific pieces of information the business has collected about the them.
- We collect these categories of personal information:
- With respect to Section 1798.115:
- List of categories of personal information sold: none.
- List of categories of personal information disclosed: IDENTIFIERS, COMMERCIAL INFORMATION, INTERNET OR OTHER ELECTRONIC NETWORK ACTIVITY INFORMATION, and INFERENCES.
- With respect to Section 1798.110(c):
- Right to Opt-out. Since we don’t and won’t sell any personal information under the definition of Section 1798.140(t), you don’t have to do anything to opt-out.
- Rights of California residents:
Contact Olo using the contact information below if:
- You want to report any potential security violations to us;
- You wish to change your preferences or opt out of receiving promotional emails from us; or
- You want to review or correct the personal information we keep about you.
Please contact us by phone at (212) 260-0895 or 1-888-411-6626; by fax at (212) 656-1671; by email at firstname.lastname@example.org; or by mail at:
New York, NY 10004 USA
Attn: Privacy Officer