Our Response to Coronavirus
To our DQ® fans:
First, we want to thank you for your support during these uncertain times as the coronavirus, also known as COVID-19, continues to spread. We hope that you and your families are safe.
We are working closely with our independent franchise owners as they make operational business decisions to keep fans and employees safe. With the support of our franchisee leadership, we strongly encourage all franchise owners to close in-restaurant and outdoor dining and focus on offering drive-thru, takeout and delivery services, where available. During this time, we realize that some restaurants may close.
We want you to know that our team at Dairy Queen® continues to closely monitor the coronavirus situation and take guidance from the World Health Organization (WHO), U.S. Centers for Disease Control and Prevention (CDC), Health Canada and local, state and provincial health agencies. Our top priority remains the health and wellbeing of our fans, employees, franchisees and their crew members as we continue to take steps to ensure you can enjoy DQ food and treats at our restaurants worldwide.
Please know that all DQ restaurants and their teams follow our everyday cleaning and sanitation practices that meet or exceed local, state, provincial and government standards. We have increased the frequency of employee handwashing and cleaning of high-contact areas, including door handles, pin pads for transactions, beverage stations, countertops, bathrooms and drive-thru areas.
We have established an internal task force at DQ to continue to monitor local, state, provincial and federal government decisions regarding restaurant operations. We are providing regular updates and coordinating with our franchise owners on developments as they happen.
We appreciate your support and understanding as we work through this together. We look forward to continuing to serve you at DQ in the safest ways that meet the needs of you and your family.